Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at Info@roseharvest.com.au. If your return is accepted, we’ll give you instructions on how and where to send your package, in order for it to get back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@roseharvest.com.au.

ONLINE CLOTHING RETURNS

All returns are at the cost of the customer.

To be eligible for a return, you must be able to meet the following requirements:

- Item/s must be in original perfect condition. Item/s must not have been worn, washed, or altered in anyway. All tags must be attached, including hygiene seal. If standards are not met, your order will not be excepted for a return.

For exchanges, a return post bag must be supplied, by the consumer, together with the return item/s.

When returned your order will be inspected, if it does not meet the standard perfect condition as stated above, your order cannot be exchanged or refunded.

 

'FURNITURE AND BULKY ITEMS ONLY - REQUEST A QUOTE'

This shipping option is to be selected if the item/s in your order state in the description of the product page that it is bulky and oversized. Please do NOT select this option if the item/s in your order do not state in the description that it is bulky and oversized. If this is to occur, your order can not be cancelled. 

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. It is the buyers responsibility to inspect the item/s within 48 hours of delivery. All items sent are thoroughly overlooked before shipped, and will only be sent in perfect condition. Proof of damage required. Buyer must bear all delivery costs. 

To be eligible for a damage refund, If the item/s in your order arrive damaged, the buyer must take the item/s to a local Australia Post to lodge a damage assessment. 

NON-RETURNABLE ITEMS

Certain types of items cannot be returned, linen cannot be returned for hygiene purposes (this includes any type of bed linen, tablecloths, napkins, hand towels, oven mitts, towels, cushions... ect.) & personal care goods (such as hand a body products). 

Unfortunately, we cannot accept returns on sale items or gift cards.

REFUNDS AND EXCHANGES

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The fastest way to ensure you get what you want is to return the item you have (if accepted), and once the return is accepted, make a separate purchase for the new item.

Please review and consider your purchase very carefully. We do not accept refunds or exchanges on change of mind.