Thank you so much for shopping with Rose Harvest!

Returns Policy

In compliance with the Australian Consumer Law, we do not offer refunds for change of mind.

For online orders, we offer a 7-day return window from the date you receive your order. To be eligible for a return:

• Items must be in the same condition you received them — unworn, unused, with tags attached, and in the original packaging.
• You must provide proof of purchase (order number or receipt).

To request a return, please email info@roseharvest.com.au. Returns will not be accepted unless approved first — please wait for return instructions. All return postage costs are the responsibility of the customer.

Clothing & hygiene items

• All returned clothing must be in original, perfect condition — not worn, washed, or altered, with all tags and hygiene seals attached. If these standards are not met, the return will be refused.
• Certain items are non-returnable for hygiene reasons (see Non-returnable Items below).

Shipping & Delivery

Australia-wide shipping only.

• Standard shipping: $15.95
• Express shipping: $45.00
• Free standard shipping for homewares orders over $150
  (Excludes furniture, pots, and bulky items/orders due to weight and fragility.)

Bulky & Furniture Items / Larger Orders

• Larger or fragile items (including furniture and pots) are not eligible for flat rate or free shipping.
• These products will have a note in the product description indicating that delivery requires a quote. Please check the description or contact us directly at info@roseharvest.com.au to see if delivery is possible and to request a shipping quote.
• For larger orders, the checkout option “Freight Invoice Required” will appear. Freight will be arranged separately and invoiced after purchase.
• Pickup is also available — choose the “Local Pickup” option at checkout.

Damages & Issues

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or incorrect. When contacting us, include your order number and clear photos of the item and packaging.

We’ll guide you through the next steps and assist with lodging a carrier claim if needed. Please keep all original packaging and the damaged item until the claim is finalised.

Non-returnable Items

The following items cannot be returned:

• Linen and other hygiene-sensitive products (bed linen, tablecloths, napkins, towels, cushions, etc.)
• Personal care goods (such as hand and body products)
• Sale items and gift cards

Refunds & Exchanges

Once we receive and inspect your return, we’ll notify you whether it has been approved. If approved, a refund will be issued to your original payment method. Please allow time for your bank or card provider to process the transaction.

If you’d like an exchange, the quickest method is to return the eligible item (once approved) and place a new order for the replacement product.

Please review your purchase carefully — we do not offer refunds or exchanges for change of mind.