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Shipping, Return & Refund Policy

 Thank you so much for shopping with Rose Harvest!

RETURNS POILICY

In compliance with the Australian Consumer Law, we do not offer refunds on goods due to change of mind.   We are happy for you to return your purchases in store for an exchange or credit note only.

For online orders, we have a 7 day return policy, which means you have 7 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at Info@roseharvest.com.au. If your return is accepted, we’ll give you instructions on how and where to send your package, in order for it to get back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@roseharvest.com.au.

 

ONLINE CLOTHING RETURNS

All returns are at the cost of the customer.

To be eligible for a return, you must be able to meet the following requirements:

- Item/s must be in original perfect condition. Item/s must not have been worn, washed, or altered in anyway. All tags must be attached, including hygiene seal. If standards are not met, your order will not be excepted for a return.

For exchanges, a return post bag must be supplied, by the consumer, together with the return item/s.

 

SHIPPING + DELIVERY

For Australian orders, we offer a Standard Shipping of $20.00 or Express Shipping of $40.00.

We offer a standard FREE shipping for orders over $250. This is for homewares only. (PLEASE NOTE; THIS DOES NOT APPLY TO FURNITURE, POTS & BULKY ITEMS DUE TO THE FRAGILITY, WEIGHT AND SIZE DURING TRANSIT)

 

FURNITURE + BULKY ITEMS

Please note, bulky and oversized furniture items (THIS INCLUDES POTS) can NOT be shipped with our standard and express shipping at checkout, due to their size/weight and/or fragility, requiring additional packaging, fillers, and stuffing in order to protect them during transit. Please contact us at info@roseharvest.com.au before purchasing to enquire about possible freight options/recommendations for this piece. - We are more than happy to help! If you have enquired, and freight IS possible, please select 'Local Pickup' at checkout and freight will be invoiced post purchase. Freight will be organised with one of our reliable and trusted courier company to ensure a quick delivery with the best possible prices. Should you wish to arrange freight from your end, simply contact us before or after purchasing, this is of course welcome.

All furniture and oversized bulky items will have stated the above in the product description. Please ensure you have read the terms before purchasing.

 

DAMAGES + ISSUES


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. It is the buyers responsibility to inspect the item/s within 48 hours of delivery. All items sent are thoroughly overlooked before shipped, and will only be sent in perfect condition. Proof of damage required. Buyer must bear all delivery costs. 

If damage is to occur, you must take the goods to your local Australia post to lodge a damage assessment. 


NON-RETURNABLE ITEMS

Certain types of items cannot be returned, linen cannot be returned for hygiene purposes (this includes any type of bed linen, tablecloths, napkins, hand towels, oven mitts, towels, cushions... ect.) & personal care goods (such as hand a body products). 

Unfortunately, we cannot accept returns on sale items or gift cards.


REFUNDS + EXCHANGES


We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The fastest way to ensure you get what you want is to return the item you have (if accepted), and once the return is accepted, make a separate purchase for the new item.

Please review and consider your purchase very carefully. We do not accept refunds or exchanges on change of mind. 

Get Directions

37 Langtree Avenue Mildura Victoria 3500 Australia.

IN STORE HOURS -

Monday | CLOSED

Tuesday - Thursday | 10am - 4pm

Friday | 10am - 4.30pm

Saturday | 10am - 2pm

Sunday | CLOSED

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