Shipping, Return & Refund Policy
Shipping & Delivery
For Australian orders, we offer a Standard Shipping of $20.00 or Express Shipping of $40.00.
We offer a standard FREE shipping for orders over $250. This is for homewares only. (PLEASE NOTE; THIS DOES NOT APPLY TO FURNITURE, POTS & BULKY ITEMS DUE TO THE FRAGILITY, WEIGHT AND SIZE DURING TRANSIT)
Furniture & bulky items
Please note, bulky and oversized furniture items (THIS INCLUDES POTS) can NOT be shipped with our standard and express shipping at checkout, due to their size/weight and/or fragility, requiring additional packaging, fillers, and stuffing in order to protect them during transit. Please contact us at firstname.lastname@example.org before purchasing to enquire about possible freight options/recommendations for this piece. - We are more than happy to help! If you have enquired, and freight IS possible, please select 'Local Pickup' at checkout and freight will be invoiced post purchase. Freight will be organised with a courier at the best possible prices.
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To request a return, you can contact us at Info@roseharvest.com.au. If your return is accepted, we’ll give you instructions on how and where to send your package, in order for it to get back to us. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@roseharvest.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. It is the buyers responsibility to inspect the item/s within 48 hours of delivery. All items sent are thoroughly overlooked before shipped, and will only be sent in perfect condition. Proof of damage required. Buyer must bear all delivery costs.
If damage is to occur, you must take the goods to your local Australia post to lodge a damage assessment.
Exceptions / non-returnable items
Certain types of items cannot be returned, linen cannot be returned for hygiene purposes (this includes any type of bed linen, tablecloths, napkins, hand towels, oven mitts, towels, cushions... ect.) & personal care goods (such as hand a body products).
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds & Exchanges
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The fastest way to ensure you get what you want is to return the item you have (if accepted), and once the return is accepted, make a separate purchase for the new item.
Please review and consider your purchase very carefully. We do not accept refunds or exchanges on change of mind.